Pickup Orders
You will receive an email when your shoes are ready for pickup. Please do not come to the store before receiving your pickup-ready email.
Please allow at least 24 hours for us to process your order.
Pickup Only - Fitting Is Not Included
Orders placed through this website are for pickup only and do not include fitting.
During busy periods, please do not bring children to the store expecting a fitting when picking up or exchanging an online order. We will not be able to provide fitting assistance while the store is busy with customers.
Cancellations
You have 24 hours from the time your order is placed to request a cancellation.
If we receive the cancellation request within 24 hours, we will refund the original payment method.
Exchanges
If you would like to exchange your purchase for a different shoe, please contact us through this website before coming to the store.
We will arrange the exchange and send you a new receipt. All exchanges must be arranged before coming to the store.
Independent Locations
Each London Kids location operates independently.
All pickups, exchanges, returns, cancellations, and store credits must remain with the same location where the order was placed.
Purchases and store credits cannot be transferred to or serviced by another London Kids location.